FRIDAY, JANUARY 26, 2018

2

HOURS

Updates in Preventative Medicine

Speaker: Dr. Richard Meadows

WEDNESDAY, FEBRUARY 28, 2018

2

HOURS

DERMATOLOGY

Speaker: David Senter, DVM, DACVD

Location:

TBD

Topic:

Dermatology

Speaker:

Dr. David Senter, DVM, DACVD
Veterinary Dermatologist, Veterinary Allergy and Dermatology Clinic
Adjunct Assistant Professor, University of Missouri

Date:

Wednesday, February 28, 2018

Time:

6:30 - 9:00pm

CE Hours:

2

Lecture Summary:

Cases That Make Your Skin Crawl: A Case Based Discussion on Challenging Dermatology Cases

Dr. Senter will present ten challenging and interesting dermatology cases and will outline the history, detailed diagnostic steps, and treatment protocols for each case.

Apoquel Dos and Don’ts

Apoquel is a great new tool in veterinary dermatology, but it is often used inappropriately. In this lecture, we will discuss how to use this medication safely, summarize the pros and cons to its use both acutely and chronically, discuss cases showing both positive and negative effects of this drug, and give tips on deciding when and when not to use it.

Biography:

Dr. David Senter

Dr. Senter specializes in allergies and all diseases of the skin, ears, and nails, including bacterial, viral, fungal, and parasitic infections, autoimmune diseases, endocrine disorders, and many skin cancers. He has had extensive training in dermatopathology, and interprets most of his own biopsies. Although, the majority of his patients are dogs, cats, and horses, Dr. Senter is trained in the diagnosis and treatment of skin diseases of all domestic animals.

Dr. David Senter received his Bachelor of Science degree from Baylor University, followed by the Doctor of Veterinary Medicine (DVM) degree from Iowa State University. Following graduation, he completed a one-year rotating internship in medicine, surgery, and dermatology at Newark Animal Hospital, a multi-specialty referral clinic in Northern Delaware. Afterward, he completed a two-year residency in dermatology at Cornell University and became board certified in 2001. He has taught thousands of veterinary students and veterinarians about the specialty of veterinary dermatology. Dr. Senter has authored multiple articles in both national and international journals and textbooks, delivered over 100 scientific lectures, and conducted a variety of research projects related to veterinary dermatology. He has served on the education committee of the ACVD and he has been an Adjunct Assistant Professor of Dermatology at the University of Missouri College of Veterinary Medicine since 2003 where he teaches veterinary medical students and performs dermatology consultations on animals. He is the past editor of equine dermatology for CD-Equis, a worldwide, interactive, continuing education program. He is the owner of the Veterinary Allergy and Dermatology Clinic, LLC in Overland Park, Kansas.

SUNDAY, MARCH 25, 2018

6

HOURS

MENTAL WELLNESS AND BALANCE

Speaker: Dr. Andy Roark

Location: Sheraton Clayton Hotel

Location:

Sheraton Clayton Plaza Hotel St. Louis
Grand Ballroom
7730 Bonhomme Avenue
St. Louis, MO 63105
Map
FREE PARKING in garage!

Topic:

Mental Wellness and Balance

Speaker:

Andrew Roark, MS, DVM
DrAndyRoark.com

Date:

Sunday, March 25, 2018

Time:

8:30am - 4pm

CE Hours:

6

Lecture Summary:

Sharpening Your Axe

Remember the first pet you were able to help? How would you like to feel that way again? What would you do to improve your relationships with your clients? What would you do to improve client compliance with recommended care? When was the last time you sharpened your axe? Learn how to connect with clients on a deeper level by showing clients the passion you have for veterinary care. Learn how to make personal preventive care recommendations backed by your education and experience. Preventive care isn’t fun, it can, quite frankly be exhausting but it’s the core of connection with clients and their family members. The trick isn’t just to feel passionately, but act passionately. Commit to doing better, improving communication skills, and advocating for preventive healthcare with passion and sincerity.

Working With the Cash-Strapped Client

Abstract - The inability to pay for medical services is a problem we have all encountered in practice. From a pragmatic standpoint, it should be easy to address: “If you can’t pay for services then those services can’t be provided.” Most of us, however, can’t or won’t accept this approach to medicine. So where does that leave us? In this session, we will discuss the primary reasons for financial constraints in the exam room, the importance of personal and business guidelines, and a communication program for navigating these conversations effectively and ethically.

How to Drive Change

In this humorous session, we will discuss the dangers of “managing up,” or attempting to drive behavioral change in positional leadership. We will review the value of collaboration and partnership, empathy, anticipation, and personal investment.  This session features numerous stories from Dr. Roark’s practice and career that beautifully illustrate complex material.

Objective Statements:

  1. Review collaboration & partnership
  2. Discuss personal investment
  3. Learn effective ways to drive change in your practice

Diffusing the Angry Client

In this session, we will explore extensive studies conducted in the airline industry and how to adapt findings to the veterinary practice. Ultimately, we will learn 6 tools for managing angry and complaining clients that can be applied to nearly any situation.

Objective Statements:

  1. Learn the six tools for managing angry and complaining clients.
  2. Explore “Redress” – making it right with the client.
  3. Understand communicating with empathy.
  4. Learn how and when to apologize.

Biography:

Dr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality. He is the founder of the Uncharted Veterinary Conference and DrAndyRoark.com. He has been an award-winning columnist for DVM360 and his popular Facebook page, website, and YouTube show reach millions of people every month.

Dr. Roark received the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and was voted the Practice Management Speaker of the Year at NAVC (one of the world’s largest veterinary conferences) three out of the last four years. Practices where Dr. Roark works were named as finalists in the American Animal Hospital Association’s Practice of the Year Contest in 2013 and 2015.